Memon Medical Institute Hospital, a project of Memon Health & Education Foundation, is a not-for-profit institution and established with the mission to provide accessible and affordable quality healthcare and health education to all with empathy, dignity and respect, irrespective of their caste, creed, color, religion and ability to pay.
We firmly believe that it is the fundamental right of every patient to receive the quality treatment. We always ensure that every patient admits in our hospital must be provided the best care as per the given resources and the facilities. The management and the staff are committed to perform their duties and the responsibilities accordingly to the approved policies and the procedures.
Below are the rights of the patients which is important for making closer professional relationship among the patients, their respective attendants and the hospital staff.
Patient Rights - Our Guiding Principles
- Emergency Cases: As a responsible hospital, we strongly believe and practice every day that the patients must receive prompt emergency services at the time of reaching our emergency department including First-Aid and stabilization emergency services. If you have severe pain or an injury, you have the right to receive stabilization emergency services whenever needed, without prior authorization.
- Accessibility to the Medical Care: To a choice of health care providers that is sufficient to provide you with access to appropriate high-quality health care.
- Care in a Dignified Manner: You have the right to receive required healthcare services including accommodation at all times as per the given resources and the mission of the hospital which is to provide accessible and affordable quality healthcare services to all with empathy, dignity and respect, irrespective of their caste, creed, color or religion.
- Briefing about the Treatment: You have the right to be informed about your health condition and to receive accurate and easily understood information about your health plan, health care professionals, and health care facilities.
- Information about the Treatment Options: You have the right to accept or refuse treatment including examinations, tests and diagnostic procedures. You must be given enough information to make an informed choice about whether to accept or refuse treatment.
- Access to Care: You have a right to receive the quality and best available healthcare facilities in the hospital. The facilities and the relevant staff are available to provide best possible care and services according to your health condition.
- Management of the Pain: You have the right to be informed that relief of pain is an important part of care and to receive information about options to reduce, control or relieve pain. To have pain effectively managed, you are agreeing with the doctor advise and prescription which is always provided to the best of the knowledge.
- Decision about your Care: The patient have the complete rights to know all the treatment options and to participate in decisions about the care. Parents, guardians, family members or other individuals that the patient designate can be the representative, if patient cannot make decision.
- Care without Discrimination: You have the right for the non-discriminatory care from your doctors and to be treated equally.
- Patient-Friendly Environment: To receive care which promotes your dignity, privacy, safety and comfort.
- Privacy and Confidentiality: You have the right to talk in confidence with health care providers and to have your information protected. You also have the right to review your own medical record during any time of the treatment.
- Complaint Management: It is your right to complain about any specific issue or problem against your health plan, doctors, hospital or other health care personnel. This include complains about waiting times, operating hours, the conduct of health care personnel, and the adequacy of health care facilities.
- Visitors: The visitor’s timings and right to access are as per the hospital policy. (there are medical or administrative reasons to restrict such access)
- Information about your Financial Expense: To request and receive information regarding financial charges for any treatment and to receive an explanation of your bill upon request.
- Right to refuse: You have the right to refuse care provided by the hospital and take a discharge against medical advice, however you must correctly inform the hospital’s staff about the reason for our record.